Frequently Asked Questions

Shipping costs vary depending on the shipping destination and the number of items you purchase.

Shipping for the US: $5.99 for the first item + $1.99 for each additional item.

International shipping*: $7.99 for the first item + $1.99 for each additional item.

Production time

Your order will require production Print-Cut-and-Sew by Handmade within 2 to 7 business days before shipping.

We will provide tracking information when the package is ready to be shipped.

Standard Shipping Times: ( Not including processing and producing time)

12-18 days: United States, Canada.

18-20 days: Europe, Australia and New Zealand.

 

You can keep track of your order here.

Orders from our facility typically ship within 10-25 business days after the order has been processed. Once your order has left our facility, you can expect it to arrive within 15-30 business days. International orders may take an additional 2-4 weeks.

If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time here.

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
 
If you placed your order over 21 days ago and your tracking information is still unavailable, please contact customer support here.
 
Be sure to have your order number and email that was used to make the purchase when contacting our support.

Because orders are custom-made and printed on demand, we offer order changes for 24 hours. So if your order is eligible, you can request adaptations. Just email us, and we will reply within 24h here.

After making your purchase, you have 24 hours to cancel or change your order (size, color, quantity, and shipping address). After this timeframe, your order will go into production, and we cannot change it for you.
 
To cancel or change your order, please go to “Contact Us” and create a ticket, or reach our customer support at [email protected]
Please get in touch with us here if your item is missing, materially defective, or incorrect.
 
If you would like further information on our Refund or Exchange policy, it can be found here.
When an order is placed, we immediately email you your receipt. This email (the confirmation email) also contains your order details.
 
If you did not receive your confirmation email, please follow these steps:
 
Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please click here and contact us.

We are glad to answer any questions you may have; please get in touch with customer support here.

Due to the impact of COVID-19 worldwide, international shipments now take longer to be checked and shipped than usual. Sincerely apologize for the delay and hope you can understand and kindly wait for the package.

Still have a question?

Please contact us for more information.